Who is responsible
Kantru MU, operating kantru.com from Latvia, is responsible for personal information processed to provide its website and game services. Use the contact section below for privacy questions and requests.
This policy describes Kantru’s processing. External services such as PayPal and Discord also process information under their own policies when you use them.
Information we collect
- Account information: your account ID, email address, account credentials, and account settings supplied when registering or managing your account.
- Game information: characters, guild membership, progress, inventory, balances, purchases, and records needed to operate and moderate gameplay.
- Connection and security information: IP addresses, browser information, session records, and records of account actions such as registration, login, password recovery, and account changes.
- Payment information: account and package references, transaction identifiers, amount, currency, payment status, and payer email received from PayPal. Payment-card credentials are handled by the payment provider, not collected by Kantru’s checkout.
- Information you submit: support messages, reports, and evidence you choose to provide. If you join a launch-notification list, we store the email, language, and signup information needed for that notification.
Why we use it
Account details requested during registration are needed to create and recover your account. Without them, we cannot provide those functions. Do not send information that is unnecessary for a support request.
- To provide the requested service: create and authenticate accounts, save gameplay, deliver purchases, recover access, and respond to support requests. The legal basis is performance of the account or purchase agreement, or steps you request before entering it.
- To protect the service: investigate fraud and rule violations, rate-limit abusive requests, troubleshoot failures, and maintain security. The legal basis is our legitimate interest in a safe and functioning service, balanced against your rights.
- To meet legal obligations: retain required transaction records and respond to valid legal requests where applicable.
- For optional notifications you request: use your consent where required. You can withdraw that consent without affecting earlier lawful processing.
What other players can see
Character names, guild names and emblems, rankings, and selected game statistics can appear on public pages. Messages or evidence you post in public game or community channels can also be visible to others. Avoid including personal or sensitive information in character names or public posts.
Account email addresses and passwords are not displayed in public rankings.
Retention and security
Account and gameplay records are retained to provide the account and game service. Support and security records are retained according to their purpose, including resolving a report, preventing repeated abuse, and handling disputes. Transaction records may need to be kept longer to meet legal obligations.
Retention depends on the account’s status, the type of record, unresolved issues, and applicable legal requirements. Expiry of a login session or recovery link makes it unusable; it does not necessarily mean all associated records are immediately erased. You can ask support about retention or request deletion.
We use access controls and security measures to protect account information. No online system can guarantee absolute security. Use a unique password and contact support if you suspect your account is compromised.
Your privacy rights
Depending on the applicable law and circumstances, you can request access, correction, erasure, restriction, or a portable copy of your personal data, and object to processing based on legitimate interests. You can withdraw consent for processing that depends on consent.
Contact support with the account ID and the request. We may need proportionate information to confirm ownership before releasing or changing data. We will respond within the time required by law, normally one month for requests under the GDPR, and explain any lawful extension or limitation.
You may lodge a complaint with the Latvian Data State Inspectorate (Datu valsts inspekcija) or another competent supervisory authority. You do not have to contact Kantru first to exercise that right.
Younger players
If your local law requires a parent or guardian’s authorization to use the service or for a particular use of personal data, obtain it before providing information. Contact support if you believe a child’s information has been supplied unlawfully so we can investigate and take appropriate action.
Updates to this policy
We will update this page when our processing changes and provide further notice where required. A policy update does not replace consent where the law requires it.
Contact Kantru
For policy questions, account support, refund-related claims, or privacy requests, contact the Kantru MU team through our official Discord. Use a private support conversation for personal information.
[email protected]Email support coming soon. Please use Discord for now.