Play fairly
- Do not use cheats, packet manipulation, unauthorized client modifications, or external automation that gives an unfair advantage. Built-in game helpers and functions expressly approved by Kantru are allowed.
- Do not duplicate items, abuse bugs, or knowingly use rewards obtained through an exploit. Stop using an issue when discovered and report it privately. Do not publish instructions that enable others to exploit it.
- Do not bypass account restrictions or interfere with the server, website, anti-cheat, or other players’ connections.
Respect the community
- No threats, targeted harassment, hate speech, discriminatory abuse, or sharing someone’s private information without permission. Keep names, guild emblems, and public messages appropriate.
- Do not flood chat, distribute malicious links, or advertise scams and unrelated services. Respectful feedback and criticism of Kantru are allowed.
- Do not impersonate staff, use names or messages intended to appear official, or claim special access to manipulate other players.
Accounts and trading
- Do not steal accounts or items, deceive players about a trade, or use unauthorized payment methods. Check a trade’s contents before confirming it.
- Do not buy or sell Kantru accounts, characters, items, or credits for real money or external payment outside a system explicitly authorized by Kantru.
- Keep your credentials private. Staff will not ask for your password. Report suspected account compromise promptly.
Events and competition
- Follow the eligibility, registration, and participation conditions published for each event, including Castle Siege. Do not exploit event mechanics or use fake participation to manipulate entry, rewards, or results.
- Normal PvP, guild competition, and disputes over hunting spots are part of the game where its mechanics permit them. They do not excuse cheating, harassment, or deliberate exploitation.
- Follow reasonable staff instructions issued to resolve a disruption or run an event. Ask for clarification or appeal through support if an instruction seems inconsistent with these rules.
Report a problem
Use official Discord support to report rule violations, bugs, payment problems, or account compromise. Include the character or account involved, the approximate time and server, a clear description, and relevant screenshots or an unedited video where available.
Keep passwords, payment credentials, and sensitive evidence out of public channels. Do not fabricate reports, alter evidence to mislead staff, or use reports to harass another player.
Enforcement and appeals
Depending on the evidence, severity, and repetition, action may include a warning, chat restriction, removal of gains obtained through abuse, or temporary or permanent account restrictions. Serious violations may require immediate action without a prior warning.
You may ask for a review through support. Give your account or character name, the decision being challenged, and any relevant evidence. Staff should consider the available facts; security-sensitive information and other players’ personal data may need to remain confidential.
We do not treat a purchase as permission to break the rules. Enforcement and any request concerning a paid service remain subject to the Terms of Service and mandatory legal rights.
Changes to the rules
The current rules and their update date are published here. Material changes will be announced through official channels. Event-specific conditions will be published with the relevant event.
Contact Kantru
For policy questions, account support, refund-related claims, or privacy requests, contact the Kantru MU team through our official Discord. Use a private support conversation for personal information.
[email protected]Email support coming soon. Please use Discord for now.
